legal scope

Shipping & Returns


The transport of the products purchased through the Website is included in the price unless expressly stated otherwise prior to the end of the purchase process. The transport service offered by Hyskin does not include any assembly service for products purchased through the Website.

Products purchased before 3:00 pm will be delivered through the “Free 1-day delivery” service consisting of the delivery to the home of the User during the afternoon of the following day, except weekends and holidays in which the delivery will be made on the second day immediately after the last holiday. In the case of shipments to the Balearic and Canary Islands consult “Shipping and returns”.

However, the User should keep in mind that although Hyskin puts its best efforts so that the “Free delivery in 1 day” service works correctly at all times, sometimes and For reasons beyond Hyskin , the order may be slightly delayed, in any case not exceeding a period of more than five business days.

In any case, in the event that Hyskin breaches the specified delivery date in more than 5 business days, the User may choose to cancel the order and Hyskin will proceed to refund the purchase amount in the same medium used during the purchase, in the shortest possible time. In no case will a breach of this clause by Hyskin be considered when the order has been delayed by the will of the User or the User at the address specified for the delivery of the product or through the means of contact provided by the User .


For the return of the rest of products Hyskin the User must take into account that in accordance with the provisions of article 103 e) of Royal Legislative Decree 1/2007, of 16 November, which approves the consolidated text of the General Law for the Defense of Consumers and Users , the right of withdrawal does not apply to those sealed goods that are not eligible to be returned for reasons of health or hygiene protection and that have been unsealed after delivery. So Hyskin may deny the return of a product for the exercise of withdrawal of a User if the product is returned in an evidently damaged manner due to causes that go beyond the mere checking of the characteristics and the good condition of a product.

Once Hyskin receives the product and verifies that it is in correct conditions as expressed above, it will proceed to return the amounts paid by the User as soon as possible and in the same means of payment used by the User in the purchase, within fourteen (14) calendar days following receipt of the returned product. ”

The delivery address for the products to be returned is: DISNET S.A., Can Camps 15, 08202 SABADELL (Barcelona) SPAIN

In the event that the returned product had been purchased accompanied by a promotional gift , it must be returned together with the main product. Hyskin reserves the ability to offer the customer a certain price so that, instead of returning the gift given, the customer could purchase it.